Refund and Returns Policy

REFUND POLICY

Standard Cupcakes

You can ask for a refund of the order 3 days prior to the order's shipping date. This is because our schedule has been reserved for you, and we may need to plan and source for ingredients in advance, hence we would not be able to cancel your order and offer you a refund if you ask to cancel within 3 days of the order's shipping date. However, we may accept on case-by-case basis cancellation and refund of order due to unforeseen circumstances, (e.g. child on medical leave hence unable to go to school).

To complete your refund, we require a receipt or proof of purchase. In the case of last minute cancellation, other documental proof such as Medical Certificate may be requested for.

Customized Cupcakes

You can ask for a cancellation and refund of your order 7 days prior to the order getting shipped out. This is because we need to order image prints, start preparing for other customization elements for your order. As customized cupcakes also require significant time to prepare, the slot would also have been reserved for your order. However, we may accept on case-by-case basis cancellation and refudn of order due to unforeseen circumstances, (e.g. child on medical leave hence unable to go to school).

To complete your refund, we require a receipt or proof of purchase. In the case of last minute cancellation, other documental proof such as Medical Certificate may be requested for.

RETURN POLICY

As cupcakes are perishable goods, we do not offer any returns. If the goods have already been sent and delivered, unfortunately we can’t offer you a return option for that order.

We do not accept returns for products which are delivered in good condition. Even if you change your mind, we will not be able to process a refund if the goods have been delivered.  

DAMAGED GOODS

If the goods are damaged during transit, we will refund your order. You can take a picture of the damaged goods and send them to us at : 183 Jalan Pelikat, #01-05, The Promenade @ Pelikat Singapore SG 537643, or email the picture to orders@cuppacakes.com.sg and we will process the refund. You do not need to ship back the damaged goods.

QUESTIONS AND CONTACT INFORMATION

If you would like to request a refund please email to orders@cuppacakes.com.sg or Whatsapp +65 90067868.