Frequently Asked Questions

Yes, we have a shop in Kovan. Kindly note that we are only open for collection of pre-orders, and we currently do not sell off-the-shelf. Our address is: 183 Jalan Pelikat, The Promenade @ Pelikat, #01-05, Singapore Postal Code: 537643. 

For the customised designs up for order on our online store, we require 1 week advance notice for orders (e.g. order on Friday for delivery on the following Friday). For orders with less than a week notice, you may call us at +65-90067868 to check availability of our schedule before placing order (Surcharge may apply).

For customised designs not on our website or bulk order above 100 cupcakes, kindly contact us for a discussion and to check on availability.

Please also take note of our cancellation, refund and postponement policy before placing order: https://store.cuppacakes.com.sg/pages/cancellation-refund-and-postponement-policy

Kindly refer to our cancellation/ refund/ postponement policy to determine if your order is still within the timeframe for cancellation, refund or postponement: https://store.cuppacakes.com.sg/pages/cancellation-refund-and-postponement-policy

We deliver to any location in Singapore. You may refer to this link for information on delivery charges, delivery slots and self collection. In general, the delivery charge is SGD 18 for delivery from 10am to 6pm, or SGD 25 for delivery before 10am or after 6pm (extra charges apply for Tuas and Jurong Island only - kindly Whatsapp +65 90067868 to enquire for deliveries to these two regions). Please give us a target delivery time, and a time window of 2 hours around that target delivery time. We will do our best to make sure that your order reaches you as close as possible to your desired time. 

Yes, our cupcakes are made fresh with the finest ingredients and are always made to order!

As we make on order, we recommend that you order early to book a slot in our schedule to avoid dissapointment. In general, we could take order that are placed at least 5 days before the delivery/ collection date. For shorter notice, you would need to check with us first by calling in (for really last minute orders) or Whatsapp +65 90067868 before placing order through the website. 

At Cuppacakes.com.sg we do all kinds of events from baby showers to weddings to office events to any personal celebrations that you're planning on! 

Yes, we can customise. You may Whatsapp us at +65 90067868 to share your customisation requirements and we will provide suggestions and quotations for your consideration.

We use the best ingredients possible in our cakes and cupcakes, we only use 100% french butter, French vanilla paste, European dairy cream, premium cream cheese to make our products. We also use natural fruit purees, natural berries, and use what has to offer us to make our products.

However, our cakes and cupcakes don't contain any preservatives, stabilizers or emulsifiers. We also do not use any harmful ingredients such as shortening in our products.

Please be aware that every event is different and special to us.  We want you to customize your own menu with us. Therefore in order to get you an accurate quote, we do need to consider several factors, such as flavour, quantity and lead time.  Please email your request at orders@cuppacakes.com.sg and we will reply back to you within 24 hours. 

Our cupcakes are baked to order, with our All-Time Favourites flavours available almost every day due to its popularity. Our Special and Premium flavours are on seasonal basis, subject to availability of seasonal and premium ingredients.

In our experience, taste is quite subjective. For example, there are people who love the tanginess and creaminess of cream cheese, and they would love our Red Velvet. There are others who love the complex taste of Salted Caramel, and we would be full of praise after having our Salted Caramel Cupcakes. Chocolate lover would love the rich and intense chocolate flavour of our Bliss Choco. There are also others who love Matcha, Coffee or Thai Tea (our Specials selection). If it helps, below is a general guide to selecting the most suitable flavours for your event:

- For young children and children's Birthday celebration: Vanilla and Milk Chocolate would be ideal selection, as young children tend to prefer simpler and milder taste.

- For large scale events or catering to masses: A mix of the flavours under All-Time Favourites will cater to almost all palate. 

- Elderly, young children and preference for the least sweet of all: All our products are made with less sugar. However, Vanilla will be the go to as the mildest and least sweet flavour of all.

- People with preference for special flavours: Check out our Specials/ Premium selection such as Matcha, Mocha, Thai Tea, Caramelised Cookies and Cookies and Cream.

- People with special dietary requirements: All our cupcakes can be made eggless. Or check our our Vegan and Gluten Free cupcakes (available in Vanilla/ Chocolate) which we use raw sugar instead of processed sugar, and does not contain dairy, eggs, gluten ingredients. However, kindly note that we make these special dietary cupcakes in the same kitchen as our regular bakes.

We do not customise sugar level in our bakes, as this may affect the texture of the end products. However, we already bake with less sugar compared to similar products elsewhere. The feedback we get so far is that the sweetness is just right, even for children's event. Most of the time, the overwhelming sweetness is in the frosting (cream) of the cupcake, however, we already use minimum sugar in our frosting, e.g. there is already no added sugar in our milk and dark chocolate frosting, and those who tried our Red Velvet cupcakes would find that it is more tangy than overwhelming sweet. If you prefer the least amount of sweetness and milder taste, we recommend our Vanilla flavour cupcakes, and you may also request for less frosting in your order. One thing to note is that for some flavours, the sweetness of the frosting cannot be helped, e.g. the Salted Caramel, which will be on the sweeter side, due to the use of caramel.

As we bake on order, we require at least 12 cupcakes of the same flavour to make a batch. However, we usually will be able to mix a few of the flavours under the "All-Time Favourite" selection as we make these for orders on a daily basis due to their popularity. You may check with us on the available flavours for your day of delivery/ collection through Whatsapp (+65 90067868).

All our cupcakes can be made eggless. We also have Vegan/GF cupcakes (available in Vanilla/ Chocolate) which we use raw sugar instead of processed sugar, and does not contain dairy, eggs, gluten ingredients. However, kindly note that we make these special dietary cupcakes in the same kitchen as our regular bakes, although they are baked first in the day and in separate batches to prevent contamination. 

All our cupcake flavours do not contain nut ingredients, except for our banana peanut-butterilicious flavour which uses peanut butter in the frosting. Hence, our kitchen is not nut-free, although we do not handle nuts on regular basis and steps will be taken to prevent cross-contamination.

Our shop are manned during the following hours: Monday - Friday 9am to 6pm. Saturday - Sunday: 9am to 5pm. Kindly note that we are shop are only open for collection of pre-orders, and we currently do not sell off-the-shelf. 

You can also call us at +65 9006 7868 between 8.30am to 7pm daily. You may also Whatsapp us at +65 90067868 or email us (orders@cuppacakes.com.sg) at anytime and we will respond as soon as we can.

We accept Paypal and credit card for orders made through our online shop. For orders through Whatsapp or email, payment will have to be by bank transfer / paynow/ paypal/ cheque/ cash (at shop - only exact amount accepted as we may not have small change at the shop).

Yes, we can take order for any number of cupcakes as long as it is above the minimum of 12 cupcakes. You will need to place your order through whatsapp to (+65 90067868) as our online shop only take order by dozens.

Our cupcakes are usually packaged in cupcake boxes of 12 or 24 (for order of 2 dozen cupcakes). However, we have smaller cupcake boxes to pack cupcakes in 2s, 4s and 6s. We can also pack cupcakes individually, however, each packaging will be chargeable. For enquiries or requests on packaging, please Whatsapp to (+65 90067868).

Yes, we can pack cupcakes individually or in smaller numbers as long as you meet the minimum order of 12 cupcakes. We have boxes to pack cupcakes in 2s, 4s and 6s. We can also pack cupcakes individually, however, each packaging will be chargeable. For enquiries or requests on packaging, please Whatsapp to (+65 90067868).

Yes, we have a SFA license for our shop. 

Yes, we are a halal certified bakery. 

There sure is! If you experienced our cupcakes/ service, tell us about it. We'll love to see your feedback on our facebook page, Google Review or on our online shop.